MisskeyHQ ヘルプセンター
MisskeyHQ ヘルプセンター
Misskey.io お問い合わせ
その他のお問い合わせ
必須フィールドにはアスタリスクが付いています
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"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c43bfad5-80e6-4aa9-b178-b144163a68da"},"content":[{"type":"text","text":"現在報告されている不具合など"},{"type":"hardBreak"},{"type":"text","text":" "},{"type":"inlineCard","attrs":{"url":"https://github.com/misskey-dev/misskey/issues"}},{"type":"text","text":" "}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"3a9140ea-ad43-494a-aa2d-d1e59fe840a0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"0513cde5-84a8-4d3b-a3ee-7bd8d8cb51ff"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"1585cdf1-c0ee-4148-8c18-56017b1615df"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"de9ee645-7b26-4b9f-8cff-c7489947f5b5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"9f30fa04-ce08-44f6-9994-ef2cc380e1e5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"ca2f5f39-78e3-4962-bb83-bc85fafbf6d3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"d3d6041c-bdcf-454c-85c5-0640f9a38085"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"cdf7574d-6341-4002-9a7a-2921b8ae5407"},"content":[{"type":"text","text":"※返信には数日から数週間の期間を要します。"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"cdf7574d-6341-4002-9a7a-2921b8ae5407"},"content":[{"type":"text","text":"運営方針や各種基準に関しての個別の回答は差し控えさせていただきます。","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"「○○の機能を実装する予定はありますか?」"}],"attrs":{"localId":"4f5e9d50-b7cd-41ac-8368-83045bb313cf"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"「このような利用をしたいのですが問題ありませんか?」"}],"attrs":{"localId":"ef2f4ffe-1d7b-48ea-bd72-2597d93efe06"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"など"}],"attrs":{"localId":"578a5d77-f65f-486e-9cea-7a50245b9291"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"b694e5d4-94a1-4966-87a4-406ef0774827"}}]}],"conditions":{"3":{"t":"sh","i":{"co":{"cIds":{"23":["2"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"name":"不具合について","conditions":["3"]},"2":{"name":"常に","conditions":[]}},"questions":{"13":{"type":"rt","label":"本文","description":"","validation":{"rq":true,"mnc":1,"mxc":2048},"jiraField":"description","questionKey":""},"16":{"type":"tl","label":"使用しているブラウザおよびバージョン","description":"例 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